PRIVACY POLICY

Your information is yours. We respect that.

At Velvet Waffle, we value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, and share information when you visit our online store, place an order, or contact us.

INFORMATION WE COLLECT

When you make a purchase or contact Velvet Waffle, we may collect:

• Your name
• Email address
• Shipping and billing addresses
• Phone number, if provided
• Order details and purchase history
• Messages or inquiries you send us

Our online store is hosted by Big Cartel. Payments are processed through the payment providers available at checkout.

We do not need your full payment card details to fulfill your order.

HOW WE USE YOUR INFORMATION

We use customer information to:

• Process and fulfill orders
• Arrange shipping and delivery
• Provide order confirmations and updates
• Respond to questions or customer service requests
• Handle returns, refunds, and exchanges
• Maintain business and financial records
• Comply with applicable legal obligations

If you separately choose to subscribe to marketing emails, we may also use your email address to send updates about Velvet Waffle.

SHARING YOUR INFORMATION

We may share information with trusted service providers when necessary to operate our business.

These may include:

• Big Cartel, our online store platform
• Payment processors
• Shipping and delivery providers
• Other service providers used to operate and maintain our store

We do not sell customer mailing lists.

We may also disclose information when legally required or when necessary to protect our rights.

COOKIES AND WEBSITE DATA

Our online store and the services supporting it may use cookies or similar technologies to operate the website, remember preferences, support checkout, and understand website activity.

Some cookies may be managed by Big Cartel or other service providers.

You can manage certain cookie preferences through your browser settings.

DATA SECURITY

We take reasonable steps to protect the personal information we handle and use established service providers to support secure transactions.

However, no method of transmitting or storing information online is completely secure.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill orders, maintain appropriate business records, resolve disputes, and meet applicable legal requirements.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information.

To submit a privacy-related request, please contact us through our store's contact page.

Some information may need to be retained to comply with legal or accounting obligations.

THIRD-PARTY SERVICES

Our store may contain links to third-party websites or services.

We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies when visiting them.

POLICY UPDATES

We may update this Privacy Policy as our business grows or our practices change.

Any updates will be posted on this page.

CONTACT US

If you have questions about this Privacy Policy or how your information is handled, please contact Velvet Waffle through our website's contact page.

Velvet Waffle

Good clothes. Questionable attitudes. Your privacy matters.