Returns and refunds

RETURNS & REFUNDS

Changed your mind? It happens.

At Velvet Waffle, we create embroidered apparel in small batches and one-of-a-kind designs. We want you to love what you ordered, but we understand that sometimes things don't work out.

RETURNS

We accept returns on eligible, non-personalized items under the following conditions:

Contact us within 14 days of delivery to request a return.
Items must be returned within 30 days of delivery.
Items must be unworn, unwashed, and in their original condition.
Items must be free of stains, odors, pet hair, and other signs of wear.

Please contact us before sending an item back so we can provide return instructions.

RETURN SHIPPING

Customers are responsible for return shipping costs on change-of-mind or sizing returns.

We recommend using a trackable shipping service, as we cannot guarantee receipt of packages without tracking.

If we made a mistake with your order or your item arrives damaged or defective, please contact us so we can make it right.

REFUNDS

Once your return is received and inspected, we'll notify you of its approval status.

Approved refunds will be issued to your original payment method within 5 business days of approval. Your payment provider may require additional time to post the refund.

Original shipping charges are generally nonrefundable for change-of-mind returns.

EXCHANGES

Because many Velvet Waffle pieces are one of a kind, we cannot guarantee exchanges for different sizes, colors, or designs.

If you'd like something different, we recommend returning your eligible item and placing a new order.

CUSTOM & PERSONALIZED ITEMS

Custom-made or personalized items are final sale unless they arrive damaged, defective, or incorrect.

SIZING & HAND-FINISHED DETAILS

Please review product descriptions, measurements, and photographs carefully before purchasing.

Some Velvet Waffle garments feature intentionally cropped hems, raw edges, and other hand-finished details. These are part of the design and will be clearly described in each listing.

DAMAGED OR INCORRECT ORDERS

If something arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, if possible, with your order number and photographs.

We'll work with you to find an appropriate solution.

Nothing in this policy limits your rights under applicable consumer protection laws.

QUESTIONS?

Velvet Waffle

Good clothes. Questionable attitudes.